Shipping policy

Shipping Policy

Processing Time

At Veslumina, each order is carefully prepared and typically processed within 1–3 business days. Business days are Monday to Friday, excluding holidays. During peak periods, processing times may take slightly longer.

Shipping Within Canada

We currently ship within Canada only.

Shipping Rates

Shipping costs are calculated at checkout based on the destination and order details.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Times

Estimated delivery times start after your order has been processed and shipped. Standard delivery within Canada typically takes 5–7 business days, depending on the destination. Delivery times are estimates only and may be affected by weather, high parcel volumes, remote locations, or carrier delays.

Incorrect or Incomplete Shipping Address

Please ensure your shipping address is complete and accurate before placing your order. Veslumina is not responsible for delays, delivery issues, or losses resulting from an incorrect or incomplete address provided at checkout.

If a parcel is returned to Veslumina because of an incorrect or incomplete address provided at checkout, once we receive the shipment, we may either issue a refund for the returned items, with the original shipping charge deducted from the refund, or resend the parcel after the address has been corrected, with the new shipping charge payable by the customer.

Shipping Issues

If your parcel has not arrived within a reasonable time after the estimated delivery window, please contact us at info@veslumina.com with your order number and tracking number.