Refund policy

Return & Refund Policy

Returns

We accept returns of unused, unopened items within 14 days of delivery.

To be eligible for a return, the item must be unused, unburned, untested, in its original packaging, and accompanied by proof of purchase.

To request a return, please email info@veslumina.com with your order number and reason for the return.

Returns must be approved by Veslumina before they are sent. If your return is approved, we will provide return instructions and the return address by email. Items sent back without prior authorization will not be accepted.

For returns of unused items that are not damaged, defective, or incorrect, the customer is responsible for return shipping costs, and original shipping charges are non-refundable.

Opened, used, burned, or tested candles are not eligible for a change-of-mind return. Sale items are final sale, except where an item is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, or incorrect, please contact info@veslumina.com within 14 days of delivery and include your order number, a description of the issue, and clear photos of the item and packaging, where applicable.

A candle that has been opened or tested may still be eligible for a remedy where the concern is a suspected defect identified during initial use.

The following are not considered product defects:
•    Burn issues caused by candle-care or burning conditions, such as an untrimmed wick, drafts, debris in the wax pool, or improper burn time.
•    Personal scent preference.

If the issue is confirmed, we will make it right through an appropriate remedy, such as a replacement or refund. Veslumina will cover applicable shipping costs for approved damaged, defective, or incorrect-item claims.

Exchanges

We do not offer direct exchanges at this time. If an item is damaged, defective, or incorrect, an approved remedy may include a replacement.
Refunds

Once we receive and inspect an approved return, or approve a damaged, defective, or incorrect-item claim, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer.

If more than 15 business days have passed since your refund was approved, please contact info@veslumina.com.