Shipping & Returns

Shipping Policy

Processing Time

At Veslumina, each order is carefully prepared and typically processed within 1–3 business days. Business days are Monday to Friday, excluding holidays. During peak periods, processing may take slightly longer.

Shipping Within Canada

We currently ship within Canada only.

Shipping Rates

Shipping costs are calculated at checkout based on the destination and order details.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Times

Estimated delivery times start after your order has been processed and shipped. Standard delivery within Canada typically takes 5–7 business days, depending on the destination. Delivery times are estimates only and may be affected by weather, high parcel volumes, remote locations, or carrier delays.

Incorrect or Incomplete Shipping Address

Please ensure your shipping address is complete and accurate before placing your order. Veslumina is not responsible for delays, delivery issues, or losses resulting from an incorrect or incomplete address provided at checkout.

If a parcel is returned to Veslumina because of an incorrect or incomplete address provided at checkout, once it has been received, we may either issue a refund for the returned items, with the original shipping charge deducted from the refund, or resend the parcel after the address has been corrected, with the new shipping charge payable by the customer.

Shipping Issues

If your parcel has not arrived within a reasonable time after the estimated delivery window, please contact us at info@veslumina.com with your order number and tracking number.

If your tracking shows as delivered but you have not received your parcel, please first check with neighbours, building management, reception, and any safe-drop locations around your property. If you still cannot locate it, please contact us within 7 days of the marked delivery date and we will do our best to assist.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, please refer to our Return & Refund Policy for instructions on how to request a remedy.

Warm Weather and Storage

Candles are sensitive to heat. Please bring your parcel indoors promptly after delivery and store your candle in a cool, dry place away from direct sunlight and heat sources. Veslumina is not responsible for melting, softening, or other damage caused after delivery, including parcels left outdoors or in hot conditions.

Questions

If you experience a shipping issue not covered above, please contact info@veslumina.com and we will do our best to assist.

Returns & Refund Policy

We accept returns of unused, unopened items within 14 days of delivery.

To be eligible for a return, the item must be unused, unburned, untested, in its original packaging, and accompanied by proof of purchase.

To request a return, please email info@veslumina.com with your order number and reason for the return.

Returns must be approved by Veslumina before they are sent. If your return is approved, we will provide return instructions and the return address by email. Items sent back without prior authorization will not be accepted.

For returns of unused items that are not damaged, defective, or incorrect, the customer is responsible for return shipping costs, and original shipping charges are non-refundable.

Opened, used, burned, or tested candles are not eligible for a change-of-mind return. Sale items and gift cards are final sale, except where an item is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact info@veslumina.com within 14 days of delivery and include your order number, a description of the issue, and clear photos of the item and packaging, where applicable.

A candle that has been opened or tested may still be eligible for a remedy where the concern is a suspected defect identified during initial use.

The following are not considered product defects:
•    Burn issues caused by candle-care or burning conditions, such as an untrimmed wick, drafts, debris in the wax pool, or improper burn time.
•    Scent preference.

If the issue is confirmed, we will make it right through an appropriate remedy, such as a replacement or refund. Veslumina will cover applicable shipping costs for approved damaged, defective, or incorrect-item claims.

Exchanges

We do not offer direct exchanges at this time. If an item is damaged, defective, or incorrect, an approved remedy may include a replacement.

Refunds

Once we receive and inspect an approved return, or approve a damaged, defective, or incorrect-item claim, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer.

If more than 15 business days have passed since your refund was approved, please contact info@veslumina.com.